What would you do with more time?

Process debt is eating your team's time. I fix it.

I take internal processes that look fine on paper but fall apart in practice, and rebuild them into systems people actually use. That can mean automation, documentation, or training. The method depends on the problem.

Fix Your Process
Focus Small to medium organizations
Delivery Remote / On-site
Symptom Check

Sound familiar?

  • Knowledge lives in one person's head and leaves when they do
  • The same questions get asked in Slack every week
  • New hires take weeks before they're productive
  • You bought an AI tool and nobody's using it.
  • Manual work that should have been automated months ago
  • You're not sure what's broken, just that things are slow
Selected Work

Case studies

Teams waste time on broken processes, scattered knowledge, and tools nobody adopted. I've spent years building systems to fix that.

~20% fewer support requests

Replacing tribal knowledge with a system people actually use

200-person company. Documentation scattered across Google Docs and Slack. Institutional knowledge lived in people's heads. I built a knowledgebase with a taxonomy that matched how people actually searched, not how the org chart looked. Support requests dropped roughly 20%.
3 hrs → 10 min/week

From 3 hours to 10 minutes: automating competitive intelligence

Manual competitor monitoring across 10+ sources, eating hours every week. I built an automated pipeline that ingests product pages, blogs, and press, then delivers daily briefings mapped to internal product areas. Cut the whole process to under 10 minutes a week. The system runs without me.
90%+ completion, 100% pass rate

Cybersecurity training that 90% of people actually finished

A 90-person company with the security training problem every company has: nobody finishes it. I built a 10-lesson curriculum focused on behavior change, not compliance theater, and deployed it through their LMS with annual retraining. 90%+ completion. 100% pass rate across the company. Adoption is a design problem, not a willpower problem.
NPS 75

Teaching a major U.S. bank to teach itself

12 senior developers at a major U.S. bank needed to learn a new programming language, then teach it to their colleagues. I designed a 10-week program with reusable trainer guides and lesson plans so the bank could continue training internally after I left. NPS 75. The program ran without me afterward.
Product

The Diagnostic

A focused operational assessment. Fixed scope, fixed price. I come in, map your workflows, find where time is being wasted, and deliver a prioritized roadmap of what to fix and how. I separate "needs automation" from "needs a better process" from "needs documentation."

Week 1: Discovery

Typically 5–8 interviews and 2–3 workflows shadowed end to end. Not what people say they do — what they actually do. The gap is where the problems live.

Week 2: Analysis and deliverable

Typically 3–5 highest-impact fixes, each with what's broken, why, the fix, rough effort, and expected outcome. Categorized by type — automation, process redesign, documentation, or training. Written report plus a 60-minute walkthrough.

Investment $4,000–6,000 fixed. Smaller orgs at the lower end; price scales with team size and tool sprawl.
After the diagnostic

Some clients read the report and run with it themselves. Others want me to build the fix. When that's the case, I scope a build engagement: replace the broken process, set up the new one, and hand over a playbook your team can actually use. Priced per project.

Tell me what's going on. I'll tell you if the diagnostic is the right call.

Get In Touch
Engagement

How I Work

01

Diagnose first

I interview your team, shadow workflows, and look at where information actually lives. The real problem is almost never what leadership thinks it is. Every engagement starts here.

02

Tool follows problem

I don't start with tools. The diagnosis decides the tool. Sometimes that's automation, sometimes a knowledgebase, sometimes a training program. Whatever the situation actually needs.

03

You own what I build

Documentation, playbook, access — all yours. If you want ongoing support, I'm available. If you don't, you can run it without me.

Roy Natian
Background

Roy Natian

Fifteen years building systems that kept working after I left. Before Roy&Co., I did this inside Precision Nutrition, Chia Network, and Singularity University. Knowledgebases, security tool migrations, training programs, automating the stuff that was eating people's afternoons.

The pattern was always the same. The work had piled up over years until nobody could explain what the process actually was, let alone fix it. Process debt. Same logic as tech debt — it compounds, and nobody has time to fix it because everyone's too busy working around it.

I bias hard toward documentation and training. Adoption is a design problem. When people don't use a system, the system is usually the thing to fix. A system your team won't actually use is worse than no system.

LinkedIn
Next Step

Contact

If any of this sounds like your team, get in touch. Two weeks and you'll know what's actually broken.

Get In Touch